Third-Party Delivery Apps Cost More Than You Think

A marketplace order looks like found revenue until you total up what it takes: a commission on every ticket, a customer who belongs to the app rather than to you, and no way to reach that customer again without paying for the privilege.

The commission is the smallest part. You also lose the email, the order history, and the ability to bring that person back on your own terms.

Direct ordering changes the math. On your own branded site, a $40 order is a $40 order. Relayfy charges a flat monthly fee, not a share of your sales.

You still get the delivery. Relayfy handles on-demand and scheduled delivery, or hands the run to your own driver — without a marketplace markup.

And the kitchen keeps working the way it works. Orders route straight to the kitchen tablet and into your existing POS, with a ticket printed for pickup so nothing gets mixed up at the counter.

Marketplaces are worth keeping for discovery. They are a bad deal as your main channel. See what direct ordering looks like at relayfy.com.

Your Own Ordering Site, Without the Marketplace Commission

Every order that comes through a third-party marketplace costs you a cut of the bill — and the customer stays theirs, not yours. Relayfy gives your restaurant or café its own branded ordering site, so the order, the margin, and the customer relationship all stay with you.

No commission on your own orders. Flat monthly pricing instead of a percentage of every ticket. The busier you get, the more you keep.

Works with the POS you already have. Orders land where your kitchen already looks — no rip-and-replace, no second screen to babysit.

Delivery on your terms. On-demand, scheduled, or your own driver. No marketplace fee layered on top.

Loyalty that is actually yours. Customers collect rewards without an app download or a sign-up wall, and the customer list stays in your hands.

An AI assistant that answers for you. It handles the menu questions, hours, and order help that would otherwise tie up someone at the counter.

Built in North Vancouver, serving restaurants and cafés across BC. See plans at relayfy.com.